Logicserve Survey

Your Interest in Chatbots

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We got some interesting results here.

  • As per the results, most respondents (43%) like chatbots because they give quick responses, followed by 26% who like them as they provide smoother transfers to human agents. 
  • About 23% prefer them as they assist beyond the normal working hours and 5% of them like chatbots for their user-friendliness. 
  • Lastly, 3% each said they prefer chatbots as they are time-saving. 
  • The responses suggest that most respondents like how chatbots provide quick responses. This is an excellent insight for brand custodians. 
  • In the era where customers need quick resolutions, brands must explore the option of chatbots to help their customers with the necessary assistance in a quick way. 
  • Chatbots are readily available, and as they have no time limitations, they provide the best and seamless customer service to all kinds of businesses.
  • Chatbot integration can help businesses gain valuable insights about customer behaviour which can further help them draft improved future marketing strategies too. 
  • In today’s fast-moving environment, chatbots definitely are a great investment to be available for the customers when they want to connect with you, assist them with their queries and also provide a seamless experience to them when they communicate with you.