Your Interest in Chatbots
We got some interesting results here.
- As per the results, most respondents (43%) like chatbots because they give quick responses, followed by 26% who like them as they provide smoother transfers to human agents.
- About 23% prefer them as they assist beyond the normal working hours and 5% of them like chatbots for their user-friendliness.
- Lastly, 3% each said they prefer chatbots as they are time-saving.
- The responses suggest that most respondents like how chatbots provide quick responses. This is an excellent insight for brand custodians.
- In the era where customers need quick resolutions, brands must explore the option of chatbots to help their customers with the necessary assistance in a quick way.
- Chatbots are readily available, and as they have no time limitations, they provide the best and seamless customer service to all kinds of businesses.
- Chatbot integration can help businesses gain valuable insights about customer behaviour which can further help them draft improved future marketing strategies too.
- In today’s fast-moving environment, chatbots definitely are a great investment to be available for the customers when they want to connect with you, assist them with their queries and also provide a seamless experience to them when they communicate with you.