Survey: Scanning QR Code

Capturing top-of-the-mind views from Indian marketers about various aspects of digital marketing, latest trends, best practices, etc.

How often do you scan QR code?

Here’s a look at last week’s results where we asked users about resolving issues from brands.

The results are very interesting.

  • As per our survey, 35% of the respondents prefer getting an issue resolved through call, 33% of respondents who prefer Live Chat and the remaining 32% prefer E-mail.
  • It’s very evident that there is almost an equal distribution when it comes to ways of getting an issue resolved with a brand.
  • Handling and resolving customer complaints gives brands an insight into the working of a product or service offered and scope for further improvements to provide better customer experience.
  • It is crucial to resolve customer issues on time, as this helps build credibility and strengthen customer relationships.
  • Brands should make sure to provide seamless and quick resolutions across all channels.
Logicserve Digital is the Indian media agency arm of Logicserve Group, which is a global online advertising marketing group agency, with a strong presence in UK, US, India and other major European countries. We provide 360 degree solutions to your digital media/marketing requirements
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