Search Engine Optimisation

Why educating your clients is important in SEO?

SEO is an intricate organic search enhancement campaign. Much of its inner working is restricted to a handful of people in Google. One crucial aspect of getting the SEO objective to meet with the end result is client education.

SEO is an intricate organic search enhancement campaign. Much of its inner working is restricted to a handful of people in Google. Hence, it becomes difficult to make clients understand why we are doing what we are doing in SEO. Additionally, with growing algorithm updates, things do get a bit blurry about how organic search is influenced. One crucial aspect of getting the SEO objective to meet with the end result is client education.

The need for client education

It is pertinent to note that as digital marketers, our in-depth domain view of SEO is radically different from the superficial view of our clients. That is why they hire us in the first place!  So it is important to make them understand why specific target keywords will work and other keywords won’t work or might delay in bringing the expected yields from organic search. We strongly feel that if the clients do not know how Google works, or how keywords are needed to their business success, the partnership of the client with the SEO vendor will be a shaky one.

The need to match expectations with the SEO functioning

We see a lot of clients coming with a general query “My competitor is ranking for xxx keyword, make my brand rank too for the same”. It simply doesn’t work that way. The competitor may have employed some other online visibility boost technique which might be different from what we may be doing in-house.

For instance, in one case we saw that the competitor was ranking high on a particular keyword simply because he had employed PPC to grow using paid search. It would have been impossible to replicate the same outcome using the organic search objectives of SEO. Also while some keywords may land impressions, it may not generate leads or business. Hence, the client and SEO agency needs to sit together and brainstorm about the objective of the entire campaign and then target keywords based on the goals set.

What to cover in client education?

  1. The first few sessions of brainstorming need the SEO agency to explain the difference between transactional, informational, or local search queries.
  2. Explain how the key intention would not be to simply bring in traffic. A better-worded objective would be to bring in quality traffic that actually converts to better business online for the client
  3. Share the process of narrowing down keyword based on performance and competition and how you would be going after a particular set of keywords
  4. Based on the keywords targeted provide information on what is the expected timeline for the campaign to start delivering results.

It is obvious that a bit of effort is needed at the beginning of the relationship to make the client understand what can be achieved and what cannot be achieved when you go after a handful of carefully chosen keywords. This way, there will be almost no scope for disappointment later on.

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  • Ashar Jamil
    07/01/2019 at 2:14 pm

    I followed this tip from the very first day there are two reasons for educating your clients.
    1. If your client is a layman and does not know much about SEO and ranking keywords then he will be expecting less time and more result.
    2. If you educate your client then he/she will be satisfied with your work and will continue to work with you.

  • 13/06/2018 at 6:37 pm

    Great post.I truly believe that clients should be educated for what they are paying for.This also builds their trust on the agency and there are high chances for the agency to get more clients.

  • 12/06/2018 at 11:33 am

    Awesome post. Thanks for sharing this type of post, it is very helpful.

  • 09/03/2018 at 1:43 pm

    Such a good idea of giving overview to the client and explaining him about the concepts so that the business updates can be explained in a refined manner.

  • admin
    14/12/2017 at 8:51 am

    Thank you Manish.

  • admin
    14/12/2017 at 8:51 am

    Thank you.

    We are glad you found it helpful.

  • 13/12/2017 at 11:30 am

    Nice blog. Thanks for sharing such a informative blog.

  • 13/12/2017 at 10:51 am

    Nice informative post. Well I came across some client who just ask in how many days you will rank keyword of my website to first page. Well my reply was “What do you know about SEO?”. Really client needs to know well SEO is not easy & predictable for result. Thanks for sharing such a nice blog.

  • admin
    30/11/2017 at 7:13 am

    Hi Ajay,

    Thanks for reading.

    We are happy that you found the post helpful. 🙂

  • 28/11/2017 at 2:06 pm

    Lol. This post really had me. As a pro freelancer, I came across several types of clients every month. Most of them don’t even know how SEO works? Almost all of them ask “Hey can you rank my website for 1 month?” “I need 100 backlinks every week and all of them should be Do Follow” I mean, like seriously. I am pinning this post to share, so that next time anyone asks me such stupid questions I’m gonna share the link to this post. Thanks for sharing, by the way, enjoyed reading it.

  • 17/11/2017 at 9:37 am

    This is an awesome article about why we should educating our clients and to provide idea about SEO. But big challenge is the not delivering aspected results to the clients at the end of contract end cycle or at the end of reporting call with the clients.

    Storytelling with positive data is the only way to engage clients more, that’s it.

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